- HMRC planned to make permanent cuts to the VAT helpline
- CIOT expressed dismay at the decision, criticizing HMRC’s ability to provide help to taxpayers
- HMRC reversed the planned cuts less than 24 hours after announcing them
- HMRC stated that they need to match the public appetite for managing tax affairs online
- The Treasury Committee welcomed the decision to reverse the announcement, calling it ill-advised and mismanaged from the beginning
Source: deeksvat.co.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
