- PAC expressed disappointment over the five-year decline of service levels
- Taxpayers are “exasperated”
- Number of callers waiting ten minutes or more for HMRC to answer has increased
- HMRC stated it did not have resources to meet rising demand for phone and post services
- Criminal prosecutions fell significantly
- Report results were a letdown for taxpayers
- Taxpayers struggle to access the right support
- Responsibility of taxpayer to pay the right amount of tax
- Need for more investment and recruitment
- Smarter allocation of resources could benefit taxpayers
- Importance of HMRC getting it right
- Personal experience confirms HMRC’s poor performance in VAT services
Source: deeksvat.co.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
