Exploring Customer Experiences with VAT De-registration: A Qualitative Research Study

• HMRC commissioned Ipsos to conduct research on customer perceptions and experiences of VAT de-registration
• The research involved 60 in-depth interviews with businesses and agents
• The goal was to explore customers’ understanding and experiences of registering and deregistering from VAT

Source: gov.uk

Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.

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