Accounts Payable (AP) and customer service aren’t typically considered to go hand-in-hand. However, over recent years, the increasing importance of strong supplier relationships along with the demand for better financial visibility have led to AP functions taking a more customer-centric approach. Digitisation is helping to drive this change, with the AP automation market growing at an annual growth rate of 10%.
In this article, we’ll discover why improving customer service in AP is crucial to long-term business success, and how digitisation and automation can help Accounts Payable teams improve relationships with suppliers and vendors.
Source Tungsten
