The Spanish Tax Agency´s (AEAT) Strategic Plan for 2020-2023 envisaged, as one of its principal measures, the development of a new model to interact with taxpayers remotely and to provide information services, the so-called Integral Digital Administration (ADI, by its Spanish acronym). Though it was already being prepared prior to the COVID-19 pandemic, the ADI became a crucial means of service delivery during the pandemic.
- Check out this video for more information on the Integral Digital Administration.
- Check out this video to know more how the virtual assistance, the telephone assistance and the webpage services of AEAT
- Find out more details on the ADI through clicking on this presentation
Source OECD
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