Consistent (i.e., “good”) service is a nice thing to have in any industry. In a field that changes as fast as sales tax, it’s a necessity. But providers have their own business priorities as well and if customer service isn’t at the top of their list, changes could end up harming you. Maybe they’ve priced themselves out of your range or discontinued the service you need, or have become too big to match your specific needs. Maybe they’ve sold to a new, larger owner, what operational changes will occur, what happens to your data? (All of these are questions you should be asking)
Source: taxconnex.com
