Selling online has its benefits, but also has some cons. For one, refunds. Online retailers face a refund rate of over 20% compared to brick and mortar retailers who have a 9% refund rate, according to Retail Dive. Not only do retailers have to worry about logistics and costs involved with providing refunds, they have to worry about the sales tax implications as well, specifically, how it impacts their nexus thresholds.
Source: taxjar.com
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