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Chatbots Failure: Impact on Taxpayers and Advisers Revealed by Recent Reports

  • Reports show chatbots used by HMRC are working less than 50% of the time
  • Resolution rate is only 21% even after connection is established
  • Moving services online has caused significant issues for taxpayers and advisers
  • Survey found 89% of business owners say poor service at HMRC is impacting them negatively
  • Restricted access to HMRC telephone helplines and closure of VAT registration helpline has worsened the issue

Source: deeksvat.co.uk

Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.

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