SRB Introduces 15% Sales Tax on Call Center Services: Impact and Compliance Guidelines

• SRB imposes 15% sales tax on call center services for tax year 2024-25
• Businesses have option to avail reduced sales tax rate of 3% with specific conditions
• Exemption from sales tax for call center services exported and delivered outside Pakistan
• New tax regime aims to streamline taxation process and ensure compliance with provincial tax regulations
• Changes in sales tax regulations will impact operational costs for call centers
• Option to elect for reduced rate may offer relief, but absence of input tax credit could affect cost structures
• Exemption for export-oriented call centers could enhance competitiveness in international markets
• SRB’s new tax measures aim to enhance regulatory compliance and provide tax relief under specific conditions.

Source: pkrevenue.com

Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.

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