- HMRC is implementing changes to the VAT helpline to direct more customers to self-serve online
- The changes aim to improve service levels by focusing resources during peak demand times
- Vulnerable and digitally excluded customers will have alternative options for support
- All VAT customers will be affected by the changes starting from 08 April 2024
- Customers calling outside of peak demand days will be directed to digital solutions and disconnected after receiving information
- Customers needing extra support will be directed to a dedicated VAT helpline
Source: gov.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
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