- Estonia is requiring all online businesses to provide a clearly visible “I withdraw from the contract” button (or similar function) for consumer distance contracts, as part of implementing the EU Distance Marketing of Financial Services Directive.
- The requirement applies to almost all internet-based consumer contracts (not just financial services), but excludes contracts made by phone, email, post, SMS, in person, or via third-party messaging apps, as well as healthcare and passenger transport services.
- The withdrawal button must be available throughout the 14-day withdrawal period, allow easy completion and confirmation of withdrawal, and trigger immediate confirmation from the trader.
- The button does not alter the 14-day withdrawal right, but makes it easier to exercise; all existing exceptions to withdrawal rights remain.
- Technical implementation is flexible, but the button must be clearly visible and unambiguous.
Source: fiscal-requirements.com
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
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