- HMRC will stop sending letters to taxpayers.
- The government is investing £500 million to make HMRC a digital-first organization.
- By 2029-30, 90 percent of customer interactions will be digital self-serve.
- This is an increase from the current 70 percent.
- The investment aims to improve digital services and use AI for taxpayer assistance.
- Alternative channels like phonelines will remain available.
- Outbound post from HMRC will be eliminated with few exceptions.
Source: marcusward.co
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
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