- AI Integration Initiatives: The UK tax authority has established an internal AI board and delivery team to oversee its integration of artificial intelligence, aiming to modernize operations and enhance compliance and customer service.
- Current Applications and Tools: AI is already being utilized for predictive analytics related to VAT and debt forecasting, with pilot programs for generative AI tools, including a chatbot, staff-assistive Copilot, and call summarization systems to improve workflows.
- Future Plans and Workforce Development: The tax authority plans to introduce more AI tools and enhance data-sharing collaborations while investing in workforce development through training and reskilling initiatives. A digital transformation roadmap outlining strategic goals and progress metrics is set to be published in summer 2025.
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