- The UK’s HMRC aims to become a digital-first tax and customs authority by 2030, focusing on modernizing systems, improving customer experience, and reducing the tax gap. The plan includes extensive use of AI, digital services, and automation, with 90% of interactions to be digital or automated. It emphasizes smarter compliance, customer-centric approaches, modern technology, and strong partnerships. The roadmap involves integrating the Valuation Office Agency into HMRC and supporting government reforms, with a commitment to collaboration with intermediaries and maintaining high professional standards.
Source: vatcalc.com
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
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