- HMRC has announced the closure of the Agent and Customer Online Forums effective June 30, 2025, as part of a strategy to enhance digital support channels and modernize online services.
- In place of the forums, HMRC encourages agents and customers to utilize various digital support options, including webchat, social media assistance, webinars, and the HMRC app for quicker and more efficient query resolution.
- The decision aligns with HMRC’s Digital Channel Strategy, focusing on providing streamlined, user-friendly services that facilitate self-service and real-time support for agents and customers.
Source HMRC
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