- Reports show chatbots used by HMRC are working less than 50% of the time
- Resolution rate is only 21% even after connection is established
- Moving services online has caused significant issues for taxpayers and advisers
- Survey found 89% of business owners say poor service at HMRC is impacting them negatively
- Restricted access to HMRC telephone helplines and closure of VAT registration helpline has worsened the issue
Source: deeksvat.co.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
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