HMRC Annual Report 2023-2024: Tax Revenues, Anti-Fraud Measures, Customer Satisfaction, and Debt Reduction

• HMRC published annual report and accounts for 2023 to 2024
• Total tax revenues collected were £843.4 billion, a 3.6% increase from the previous year
• VAT gross revenue was £277.7 billion, with net revenue of £165.5 billion
• £41.8 billion in tax protected by tackling avoidance, evasion, and error
• 83.1% taxpayers satisfied with online services
• 88.5 million logins on HMRC app by 3.8 million unique users
• 40 tax avoidance schemes, 39 promoters, and 24 connected persons publicly named
• 430 new criminal cases and over 10,200 civil investigations into suspected fraud
• 3,629 anti-money laundering interventions
• £1.9 billion tax revenue protected through enhanced controls
• Customer satisfaction decreased to 78.6%
• Total debt balance reduced to £44.6 billion
• Tax debt as a proportion of total tax revenue fell to 5.1%
• Tax losses were £5.6 billion, with £5.0 billion in write-offs
• Service levels on telephony and correspondence below standards
• Trust in HMRC has decreased among individuals, agents, and small businesses

Source: deeksvat.co.uk

Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.

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