- HMRC is implementing changes to the VAT helpline to direct more customers to self-serve online
- The changes aim to improve service levels by focusing resources during peak demand times
- Vulnerable and digitally excluded customers will have alternative options for support
- All VAT customers will be affected by the changes starting from 08 April 2024
- Customers calling outside of peak demand days will be directed to digital solutions and disconnected after receiving information
- Customers needing extra support will be directed to a dedicated VAT helpline
Source: gov.uk
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
Latest Posts in "United Kingdom"
- Hotelbeds v HMRC: Businesses Can Reclaim VAT Without Invoices, Court Rules
- VAT Report – What Is a VAT Report?
- Post-Brexit VAT Divergence and why the EU Forgives and the UK Doesn’t?
- Fiscal Solutions – Great News – The United Kingdom is now part of our Fiscal Portal!
- Post-Brexit VAT: Why the EU Accepts Imperfect Export Proof but the UK Demands Perfection
