Software and technology companies use artificial intelligence (AI) to make processes and applications easier for everyone involved. You can open your phone just by looking into the camera. You can call out to a device to give you the weather report. It can redirect you when traffic is getting too heavy in a certain area. You can resolve customer service issues without waiting on hold. In the best examples, AI cuts down employees’ workloads and improves the user experience by limiting inefficient human interactions. But there is a flipside to reducing the human element: unintentional bias.
Source Baker Tilly
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