- In 2024, the Belastingdienst hired a record number of 3634 new employees.
- The service to citizens and businesses improved in 2024.
- The accessibility of the Belasting Telefoon increased from 81.5 percent in 2023 to 87.8 percent in 2024.
- Webcare performance improved from 68.4 percent to 91.3 percent.
- A total of 9.9 million income tax returns were processed.
- The focus was on supporting citizens and businesses to prevent errors with simplified and pre-filled returns, clear communication, and accessible services.
- The staffing level increased to about 100 percent after years of understaffing.
- Recruitment and retention of staff remain a priority due to the expected outflow of 9000 employees by 2028.
- ICT system modernization continued despite additional work from court rulings on box 3.
- The old ICT system for motor vehicle tax was replaced, and the tender for a new sales tax system was completed.
Source: taxence.nl
Note that this post was (partially) written with the help of AI. It is always useful to review the original source material, and where needed to obtain (local) advice from a specialist.
